The Influence of Work Motivation and Organizational Commitment on Organizational Citizenship Behavior (OCB) in RRI Bandar Lampung Employees
DOI:
https://doi.org/10.70062/harmonymanagement.v2i2.223Keywords:
Organizational Citizenship Behavior, Organizational Commitment, Work MotivationAbstract
Motivating human resources is essential for enhancing organizational performance and achieving company objectives. This study explores the influence of work motivation and organizational commitment on organizational citizenship behavior among employees at RRI Bandar Lampung. Data were collected through a Likert-scale questionnaire from 84 respondents and analyzed using multiple linear regression. The findings support the first hypothesis, indicating that work motivation positively and significantly affects organizational citizenship behavior. However, the second hypothesis reveals that organizational commitment has a negative and statistically insignificant impact on organizational citizenship behavior. The study recommends that organizations actively engage employees in decision-making processes and ensure equal opportunities for all. Additionally, providing employee training programs to support career development is advised. A limitation of this research is its relatively small sample and population size. Future studies should consider incorporating additional variables that could affect motivation, commitment, and citizenship behavior.
References
R. Aldag and W. Reschke, “Employee value added: Measuring Discretionary Effort and its Value to the Organization,” Cent. Organ. Eff., vol. 1, no. 1, pp. 1–8, 1997.
S. Robbins, Perilaku Organisasi, Edisi Ke-1. New Jersey: Prentice Hall, 2006.
N. W. Mujiati, “Factors Forming Organizational Citizenship Behavior (OCB) of Employee in an Organization,” Forum Manaj., vol. 13, no. 2, pp. 34–39, 2017, [Online]. Available: https://doi.org/10.61938/fm.v13i2.112
J. C. Kao, C. C. Cho, and R. H. Kao, “Perceived organizational support and organizational citizenship behavior–A study of the moderating effect of volunteer participation motivation, and cross-level effect of transformational leadership and organizational climate,” Front. Psychol., vol. 14, no. 2, pp. 1–15, 2023, [Online]. Available: https://doi.org/10.3389/fpsyg.2023.1082130
N. Raineri and P. Paillé, “Linking Corporate Policy and Supervisory Support with Environmental Citizenship Behaviors: The Role of Employee Environmental Beliefs and Commitment,” J. Bus. Ethics, vol. 137, pp. 129–148, 2016, [Online]. Available: https://doi.org/10.1007/s10551-015-2548-x
H. Margahana, “The Role Of Organizational Citizenship Behavior (OCB) Towards Growth And Development Of The Company,” Int. J. Econ. Bus. Account. Res., vol. 4, no. 2, pp. 303–309, 2020.
D. A. Kusumajati, “Organizational Citizenship Behavior (OCB) Karyawan pada Perusahaan,” Humaniora, vol. 5, no. 1, p. 62, 2014, [Online]. Available: https://doi.org/10.21512/humaniora.v5i1.2981
N. J. Allen and J. P. Meyer, “The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization,” pp. 1–18, 1990.
J. Chua and O. B. Ayoko, “Employees’ self-determined motivation, transformational leadership and work engagement,” J. Manag. Organ., vol. 27, no. 3, pp. 523–543, 2021, [Online]. Available: https://doi.org/10.1017/jmo.2018.74
D. R. Prakoso, E. S. Astuti, and I. Ruhana, “Pengaruh Lingkungan Kerja terhadap Motivasi Kerja dan Kinerja Karyawan (Studi Pada Karyawan PT. AXA Financial Indonesia Cabang Malang),” J. Adm. Bisnis, vol. 14, no. 2, pp. 1–10, 2014.
B. Chahar, S. R. Jain, and V. Hatwal, “Mediating role of employee motivation for training, commitment, retention, and performance in higher education institutions,” Probl. Perspect. Manag., vol. 19, no. 3, pp. 95–106, 2021, [Online]. Available: https://doi.org/10.21511/ppm.19(3).2021.09
M. Seqhobane and D. Kokt, “How do job characteristics influence the motivation of millennial hospitality employees?,” SA J. Hum. Resour. Manag., vol. 19, pp. 1–9, 2021, [Online]. Available: https://doi.org/10.4102/SAJHRM.V19I0.1698
R. Kurniasari, “Pemberian Motivasi serta Dampaknya Terhadap Kinerja Karyawan Pada Perusahaan Telekomunikasi Jakarta,” Widya Cipta, vol. II, no. 1, pp. 32–39, 2018.
F. C. Gomes, Manajemen Sumber Daya Manusia. Andi Offset, 2005.
Bytyqi, “The Impact of Motivation on Organizational Commitment: An Empirical Study with Kosovar Employees,” Prizren Soc. Sci. J., vol. 4, no. 3, pp. 24–32, 2020, [Online]. Available: https://doi.org/10.32936/pssj.v4i3.187
A. Bar‐Hayim and G. S. Berman, “The dimensions of organizational commitment,” J. Organ. Behav., vol. 13, no. 4, pp. 379–387, 1992, [Online]. Available: https://doi.org/10.1002/job.4030130406
E. A. Locke and Latham, A Theory of Goal Setting and Task Performance. Prentice-Hall Inc, 1990.
A. B. Mahmoud, W. D. Reisel, L. Fuxman, and I. Mohr, “A motivational standpoint of job insecurity effects on organizational citizenship behaviors: A generational study,” Scand. J. Psychol., vol. 62, no. 2, pp. 267–275, 2020, [Online]. Available: https://doi.org/10.1111/sjop.12689
Y. B. Hermanto, V. A. Srimulyani, and D. J. Pitoyo, “The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior,” Heliyon, vol. 10, no. 6, p. e27664, 2024, [Online]. Available: https://doi.org/10.1016/j.heliyon.2024.e27664
S. Gupta and S. Tamhankar, “Impact of Organizational Commitment on Organizational Citizenship Behaviours: An Empirical Analysis,” Orissa J. Commer., vol. 44, no. 1, pp. 77–90, 2023, [Online]. Available: https://doi.org/10.54063/ojc.2023.v44i01.07
N. Pramesty, I. G. A. A. D. Sudja, and A. Yuesti, “The Effect of Leadership and Organizational Commitment To Organizational Citizenship Behavior and Work Achievement,” Sci. Res. J., vol. 8, no. 8, pp. 125–133, 2020, [Online]. Available: https://doi.org/10.31364/scirj/v8.i8.2020.p0820800
Colquitt, Lepine, and W. Wesson, Organizational Behavior. McGraw Hill, 2009.
T. M. Nielsen, D. G. Bachrach, E. Sundstrom, and T. R. Halfhill, “Utility of OCB: Organizational Citizenship Behavior and Group Performance in a Resource Allocation Framework,” J. Manage., vol. 38, no. 2, pp. 668–694, 2012, [Online]. Available: https://doi.org/10.1177/0149206309356326
W. C. Borman and S. M. Motowidlo, “Expanding the Criterion Domain to Include Elements of Contextual Performance,” Psychol. Fac. Publ., pp. 71–98, 1993.
M. Hasibuan, Manajamen Sumber Daya Manusia. Jakarta: Bumi Aksara, 2014.
S. R. Dinibutun, “Work Motivation: Theoretical Framework,” GSTF Bus. Rev., vol. 1, no. 4, pp. 133–140, 2012.
T. Gautam, R. Van Dick, and U. Wagner, “Organizational identification and organizational commitment: Distinct aspects of two related concepts,” Asian J. Soc. Psychol., vol. 7, no. May 2003, pp. 301–315, 2004.
B. P. Niehoff, R. H. Moorman, and B. P. Niehoff, “Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior,” Acad. Manag. J., vol. 36, no. 3, pp. 527–556, 1993.
B. P. Niehoff and S. M. Walz, “Organizational Citizenship Behavior: Their Relationship to Organizational Effectiveness,” J. Hosp. Tour. Res., vol. 24, pp. 301–319, 2000.
