Implementation and Performance of Management Functions: Mantup Community Health Center, Lamongan Regency
DOI:
https://doi.org/10.70062/globalmanagement.v2i3.336Keywords:
Community Health Center Performance, Implementation, Management Functions, Management, Mantup Community Health CenterAbstract
Health problems are a major problem in developing countries, including Indonesia. The Community Health Center (Puskesmas) is a first-level health service facility that organizes and coordinates promotive, preventive, curative, rehabilitative, and/or palliative health services in its working area. The purpose of this study is to understand the function of Puskesmas management in assessing the performance of Puskesmas in the working area of the Mantup Puskesmas. The type of research used is qualitative descriptive research, the location of the study is the Mantup Puskesmas, Mantup District, Lamongan Regency, the informants in this study were the head of the Puskesmas, the person in charge of cluster 1, the person in charge of cluster 2, the person in charge of cluster 3, the person in charge of cluster 4 and the person in charge of cross-cluster Puskesmas Mantup. Data collection was carried out through in-depth interviews, observation and document searches, data analysis techniques using data reduction, data presentation, drawing conclusions. The results of the research for planning at the Mantup Puskesmas have been implemented well. Organizational efforts have been suboptimal, as some sub-health centers only have midwives as regional supervisors. Implementation is suboptimal due to limited staffing at sub-health centers. Supervision at Mantup Health Center has been functioning well and is being implemented regularly, but performance data is not yet available.Timely input into the existing application, considering the large number of applications that must be completed by service officers and program implementers at the Mantup Community Health Center. Suggestions included establishing a regional development team at the Assistant Community Health Center to optimize village activities, advising the Health Office on integrating health service applications at the Community Health Center, and innovations to improve Community Health Center performance.
References
Ananda, R., Damayanti, R., & Maharja, R. (2023). Level of public satisfaction with health service performance. Journal of Professional Nursing (KEPO), 4(1), 9–17. https://doi.org/10.36590/kepo.v4i1.570
Cahyono, A. D. (2021). (Library research) The role of developing health administration personnel performance management in improving the quality of health services in community health centers. Pamenang Scientific Journal, 3(2), 28–42.
Chita, D. F., Budiarto, W., & Hartati, C. S. (2022). Analysis of the influence of work experience and training on the quality of service and performance of health workers at the Islamic Hospital (RSI) Surabaya. Jurnal Ekonomika 45, 9(2), 151–162. https://doi.org/10.30640/ekonomika45.v9i2.216
Creswell, J. W., & Creswell, J. D. (2021). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE.
Darus, Y. B. (2023). Planning management in improving officer performance (human resources) at Minas Community Health Center (systematic literature review). JIKI: Indonesian Scientific Journal of Health, 1(1), 56–61.
Dinata, A. S., & Agustina, D. (2023). Quality management of health services in the era of national health insurance. Tambusai Health Journal, 4(3), 2714–2718.
Farida, I. N., Adi, S., Mawarni, D., & Ulfah, N. H. (2024). Analysis of the causes of low performance of community health development efforts at the Kasembon Community Health Center, Malang Regency. Sport Science and Health, 6(4), 372–391. https://doi.org/10.17977/um062v6i42024p372-391
Fatma, K., Hasibuan, B., & Gusdini, N. (2022). The effect of the implementation of the occupational health and safety management system (SMK3) on nurse performance in the operating room of King Fahad Madinah Al-Munawwaroh Hospital. Muhammadiyah Nursing Journal, 7(2), 125–137.
Fatma, R., Rindu, & Lukman. (2024). Optimizing the implementation of community health center management in an effort to improve community health center performance in Banda Aceh City and Aceh Besar Regency. INNOVATIVE: Journal of Social Science Research, 4(3), 7166–7186.
Hia, E., Purba, I. E., Tarigan, Y. G., Dachi, R. A., & Sinaga, T. R. (2025). Implementation of community health center management as an effort to improve the performance of the technical implementation unit of the West Nias District Health Office in 2023. JKMLH, 31(6), 64–79. https://doi.org/10.51544/jkmlh.v9i2.5544
Hikam, M. U. A. Al., Mariana, & Haksama, S. (2022). Analysis of management implementation at Pacet Community Health Center based on PMK No. 44 of 2016 concerning community health center management guidelines. Indonesian Health Management Journal, 10(1), 7–19.
Kurniawan, R. N., & Syah, K. K. (2020). Nurse performance at H. Padjonga Dg. Ngalle Regional Hospital, Takalar Regency. Journal of Preventive Promotion, 3(1), 36–46. https://doi.org/10.47650/jpp.v3i1.147
Lahada, G., & Fedayyen, M. Y. (2021). Implementation of management functions in public health services during the Covid-19 period at the Tagolu Community Health Center, Lage District, Poso Regency. Jurnal Ilmiah Administratie, 17(1), 41–47.
Madlabana, C. Z., & Petersen, I. (2024). Performance management in primary healthcare: Nurses’ experiences. Curationis, 1(1), 1–11.
Makatumpias, S., Gosal, T. A. M. R., & Pangemanan, S. E. (2025). The role of the head of the community health center in improving the performance of state civil apparatus (Study in the Marore Islands District, Sangihe Islands Regency). Multidisciplinary Scientific Journal, 1(1), 1–10.
Meri, D., Efliani, D., & Fauzan, M. (2022). Management functions of community health center heads and community health center employee performance. JKEP (Nursing Journal), 7(2), 243–253. https://doi.org/10.32668/jkep.v7i2.1045
Mita, & Maulana, M. A. (2020). Implementation of management functions and working conditions in relation to nurses’ job satisfaction. Window of Health: Health Journal, 3(4), 326–335. https://doi.org/10.33368/woh.v0i0.334
Muhammad, S., Ponto, I. S., & Patty, J. T. (2023). Analysis of the performance of medical personnel health services at the Air Besar Negeri Batu Merah Community Health Center, Sirimau District, Ambon City, Maluku Province. Professional, 10(1), 197–210. https://doi.org/10.37676/professional.v10i1.3740
Nabella, & Sulistiadi, W. (2023). Hospital performance using the balanced scorecard (BSC) approach: A case study. Indonesian Journal of Hospital Administration, 9(2), 30–35.
Nirwana, A. C. (2025). The effect of health worker motivation on hospital service performance: A meta-analysis. JIRK: Journal of Innovation Research and Knowledge, 4(9), 6945–6954.
Oktaviani, D. (2025). Midwife performance management as a strategy for improving clinical quality. Journal of Health Services, 1(1), 1–10.
Ramadhany, F., Thamrin, Y., & Arman. (2023). The influence of the occupational health and safety management system on employee work productivity at PT. Maruki Internasional Indonesia. Scientific Journal of Health Diagnosis, 14(1), 2302–253.
Rauf, N. I., & Erlina. (2024). Factors related to the performance of health workers at the Cerebellum Clinic in Makassar City. Journal of Preventive Promotion, 7(1), 1–7. https://doi.org/10.47650/jpp.v7i1.1097
Rokhmad, K., Hidayah, M., Handayani, F., & Laksono, A. D. (2021). Optimizing the implementation of community health center management as an effort to improve community health center performance in Tulungagung Regency. In Proceedings of the National Seminar “5th Public Health Leadership” (Vol. 1, pp. 17–24).
Rotasouw, A., Alim, A., Zamli, & Jusu, E. (2024). The influence of community health center management on the quality of community health center services in the West Seram Regency Health Office. JPCS: Journal Peqguruang: Conference Series, 6(2), 11–21. https://doi.org/10.35329/jp.v6i2.5694
Salam, P., Djazuli, A., & Choiriyah. (2022). The influence of compensation, competence, and work environment on the performance of employees at the South Sumatra Provincial Health Office. National Journal: Marketing & Human Resource Management, 3(4), 177–196. https://doi.org/10.47747/jnmpsdm.v3i4.902
Saputra, A. A., Muchlis, N., Yuliati, & Armin. (2025). Critical thinking points on the implementation of management functions in relation to the accreditation achievement categories of community health centers in Wajo Regency, South Sulawesi. Journal of Aafiyah Health Research (JAHR), 6(1), 153–166.
Sarif, N. A., Mappamiring, & Malik, I. (2020). Employee performance in the implementation of the occupational health and safety management system (SMK3) at PLN Rayon Panrita Lopi Bulukumba. Unismuh Journal, 1(5), 1038–1054.
Sigalingging, B. H., Nadiroh, & Sucahyanto. (2020). Overview of environmentally friendly hospitals. JGG: Journal of Green Growth and Environmental Management, 9(2), 61–70. https://doi.org/10.21009/JGG.092.03
Tampa’i, D. D. (2022). The relationship between the implementation of planning management functions and public health services during the Covid-19 period. JIIP: Scientific Journal of Educational Sciences, 5(5), 1582–1569.
Wasiyem, Dwika, A., Sari, W. D. C., Ritonga, F. R., Sumpeno, S. J., Ramadhani, R., Zahra, M., Kandau, R. S. R., & Andini, Z. (2025). Analysis of health management strategies in maximizing service quality in hospitals: Literature review. Indonesian Journal of Medical and Health Sciences, 5(2), 325–334. https://doi.org/10.55606/jikki.v5i2.6378
