The Influence of Organizational Citizenship Behavior (OCB) and Adversity Quotient on Employee Performance at CV. Mitra Pratiwi
DOI:
https://doi.org/10.70062/managementdynamics.v2i3.281Keywords:
Organizational Citizenship Behavior, Adversity Quotient, Employee Performance, CV. Mitra PratiwiAbstract
This study aims to analyze the influence of Organizational Citizenship Behavior (OCB) and Adversity Quotient on employee performance at CV. Mitra Pratiwi. OCB refers to employee voluntary behavior that goes beyond their formal duties, while Adversity Quotient describes an individual's ability to face challenges and work pressures. The research method used is quantitative with data collection techniques through questionnaires. The sample of this study consisted of 50 employees selected using purposive sampling techniques. The results of the study indicate that OCB and Adversity Quotient have a positive and significant influence on employee performance, both simultaneously and partially. This finding confirms that employees with high levels of OCB and good resilience in facing difficulties are more likely to have superior work performance. Therefore, companies need to improve a work culture that encourages positive voluntary behavior and builds employee mental resilience in facing work challenges.
References
[1] Ariyanto, A., Fuad, N., & Muhab, S. (2023). The Influence Of Transformational Leadership And Adversity Quotient On Teachers' Organizational Citizenship Behavior. Scaffolding: Journal of Islamic Education and Multiculturalism, 5(1). Https://Doi.Org/10.37680/Scaffolding.V4i3.2339.
[2] Asgari, A., Mezginejad, S., & Taherpour, F. (2020). The Role Of Leadership Styles In Organizational Citizenship Behavior Through The Mediation Of Perceived Organizational Support And Job Satisfaction. Innovar, 30(75). https://Doi.Org/10.15446/Innovar.V30n75.83259.
[3] Atrizka, D., & Pratama, I. (2022). The Influence Of Organizational Leadership And Coaches On Indonesian Athletes' Adversity Quotient (Intelligence). Revista De Psicologia Del Deporte, 31(1).
[4] Biswas, R., & Banerjee, D. (2020). RB-DB Adversity Quotient Scale. UGC Care Journal, 31(18).
[5] Fahlevi, H., Alfitri, A., & Nuraini, Y. (2021). The Effect of Organizational Citizenship Behavior and Work Motivation on Employee Performance with Job Satisfaction as Intervening Variable. Jurnal Manajemen dan Kewirausahaan, 9(2), 106–112. https://doi.org/10.26905/jmdk.v9i2.6212
[6] Fari, YR, Abrian, Y., & Adrian, A. (2023). The Influence of Adversity Quotient and Emotional Intelligence on the Organizational Citizenship Behavior of Employees at the Grand Rocky Hotel Bukittinggi. Journal of Tourism and Hospitality Management, 1(3).
[7] Haass, O., Akhavan, P., Miao, Y., Soltani, M., Jan, T., & Azizi, N. (2023). Organizational Citizenship Behavior On Organizational Performance: A Knowledge-Based Organization. Knowledge Management And E-Learning, 15(1). https://Doi.Org/10.34105/J.Kmel.2023.15.005
[8] Hidayat, W., Wahyudin, & Prabawanto, S. (2018). The Mathematical Argumentation Ability And Adversity Quotient (AQ) Of Pre-Service Mathematics Teachers. Journal On Mathematics Education, 9(2). https://Doi.Org/10.22342/Jme.9.2.5385.239-248.
[9] Hidayat, W., Widodo, SA, & Syahrizal, T. (2023). The Statistical Thinking Skill And Adversity Quotient Of English Pre-Service Teachers. International Journal Of Evaluation And Research In Education, 12(1). https://Doi.Org/10.11591/Ijere.V12i1.24302
[10] Howladar, MHR, & Rahman, MS (2021). The Influence Of Servant Leadership On Organizational Citizenship Behavior: The Mediating Effect Of Organizational Commitment. South East European Journal Of Economics And Business, 16(1). https://Doi.Org/10.2478/Jeb-2021-0006
[11] Jemina, JD, Rey, J., & Sulatra, S. (2022). Adversity Quotient And Metacognition As Related To Mathematics Performance. International Journal On Integrated Education, 5(6).
[12] Khairani, AZ, & Abdullah, SMS (2018). Relationship Between Adversity Quotient And Academic Well-Being Among Malaysian Undergraduates. Asian Journal Of Scientific Research, 11(1). https://Doi.Org/10.3923/Ajsr.2018.51.55
[13] Khan, M.A., Ismail, F.B., Hussain, A., & Alghazali, B. (2020). The Interplay Of Leadership Styles, Innovative Work Behavior, Organizational Culture, And Organizational Citizenship Behavior. SAGE Open, 10(1). https://Doi.Org/10.1177/2158244019898264
[14] Mohd Matore, MEE, Rahman, NA, Idris, H., Khairani, AZ, & Mohd Al Hapiz, N. (2020). Is Adversity Quotient (AQ) Able To Predict The Academic Performance Of Polytechnic Students? In Journal Of Critical Reviews (Vol. 7, Issue 3). https://Doi.Org/10.31838/JCR.07.03.75
[15] Muarifah, A., Rofiah, NH, Mujidin, M., Mohamad, ZS, & Oktaviani, F. (2022). Students' Academic Procrastination During The COVID-19 Pandemic: How Does Adversity Quotient Mediate Parental Social Support? Frontiers In Education, 7. Https://Doi.Org/10.3389/Feduc.2022.961820
[16] Organ, D. W. (2018). Organizational Citizenship Behavior: Recent Trends And Developments. In Annual Review Of Organizational Psychology And Organizational Behavior (Vol. 5). https://Doi.Org/10.1146/Annurev-Orgpsych-032117-104536
[17] Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA: Lexington Books.
[18] Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307.
[19] Rahmawan, FR, & Selviana. (2021). The Relationship Between Adversity Quotient and Peer Social Support with the Stress Levels of Students Completing Their Thesis. IKRA-ITH Humaniora Journal, 5(1).
[20] Ramadhani, N., & Hadi, MS (2023). Systematic Literature Review: Mathematical Literacy Ability Reviewed from Adversity Quotient in Mathematics Learning. Community Development Journal, 4(2) [19] Yuvina, dkk., “Inovasi Pelayanan Publik Melalui Program E-Samsat di Kota Surabaya,” Jurnal Penelitian Administrasi Publik, 2021.
[21] Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (17th ed.). Pearson Education.
[22] Sobandi, B., Hidayat, N., & Harijanto, S. (2021). IMPROVING ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) THROUGH STRENGTHENING ORGANIZATIONAL CLIMATE AND ADVERSITY QUOTIENT. JOURNAL OF EDUCATIONAL MANAGEMENT, 9(2). Https://Doi.Org/10.33751/Jmp.V9i2.4234
[23] Sulistiasih, S., & Widodo, W. (2022). How Adversity Quotient And Interpersonal Communication Affect Teacher Organizational Citizenship Behavior? International Journal Of Evaluation And Research In Education, 11(2). https://Doi.Org/10.11591/Ijere.V11i2.21807
[24] Suryaningrum, CW, Purwanto, Subanji, Susanto, H., Ningtyas, YDWK, & Irfan, M. (2020). Semiotic Reasoning Emerges In Constructing Properties Of A Rectangle: A Study Of Adversity Quotient. Journal On Mathematics Education, 11(1). https://Doi.Org/10.22342/Jme.11.1.9766.95-110
[25] Widodo, W., Gustari, I., & Chandrawaty, C. (2022). Adversity Quotient Promotes Teachers' Professional Competence More Strongly Than Emotional Intelligence: Evidence From Indonesia. Journal Of Intelligence, 10(3). https://Doi.Org/10.3390/Jintelligence10030044
[26] Yang, S., Zhang, L., & Wang, L. (2023). Key Factors Of Sustainable Development Of Organizations: Bibliometric Analysis Of Organizational Citizenship Behavior. In Sustainability (Switzerland) (Vol. 15, Issue 10). https://Doi.Org/10.3390/Su15108261
[27] Zhao, Y., Sang, B., & Ding, C. (2022). The Roles Of Emotional Intelligence And Adversity Quotient In Life Satisfaction. Current Psychology, 41(12). https://Doi.Org/10.1007/S12144-021-01398-Z
