From Active Search to Machine Curation: The Transfor-mation of Generation Z Consumers’ Decision-Making Mod-els in an Algorithmic Environment
DOI:
https://doi.org/10.70062/managementdynamics.v3i2.529Keywords:
Algorithmic Curation, Artificial Intelligence, Autonomy, Perception, ResonanceAbstract
The architecture of consumer decision-making has completely changed due to the quick development of recommendation systems based on artificial intelligence (AI). The majority of earlier studies saw algorithms as instruments for forecasting and maximizing preexisting preferences. This study, however, makes a different claim: algorithmic curation actively shapes preferences rather than just reflecting them. This study creates and evaluates a structural model that examines the impact of algorithmic curation intensity on perceived search autonomy, identity resonance, affective evaluation, and the development of initial preferences. The model is based on identity-based consumption theory and the literature on human-AI interaction. The study's findings, which are based on survey data from Generation Z consumers and Structural Equation Modeling (SEM) analysis, demonstrate a contradictory dynamic: algorithmic curation improves identity resonance and directly influences initial preferences while simultaneously decreasing feelings of autonomy. The primary mediating mechanism that links algorithmic exposure to emotional assessment and preference creation is identified as identity resonance. In addition to introducing the concept of algorithmic consumer formation as a new conceptual framework for comprehending consumer behavior in the AI-based digital era, our findings expand the notion of bounded rationality toward algorithmically bounded agency.
References
Bagozzi, R. P., Belanche, D., & Flavián, C. (2022). The role of anticipated emotions in decision-making. Academy of Marketing Science, 50(6), 1234-1256.
Belk, R. W. (1988). Possessions and the extended self. Journal of Consumer Research, 15(2), 139-168. https://doi.org/10.1086/209154
Bleier, A., Harmeling, C. M., & Palmatier, R. W. (2022). Creating effective personalized experiences in digital environments. Marketing Science, 50(3), 501-525. https://doi.org/10.1007/s11747-021-00802-3
Court, D., Mulder, S., & Vetvik, O. J. (2009). The consumer decision journey. McKinsey Quarterly, 3, 96-107.
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). Sage.
Davenport, T. H., Grewal, D., & Bressgott, T. (2023). How AI will change the future of marketing. Academy of Marketing Science, 51(1), 24-42. https://doi.org/10.1007/s11747-022-00886-1
Djafarova, E., & Bowes, T. (2023). "Instagram made me buy it." Journal of Consumer Services, 70, 103143. https://doi.org/10.1016/j.jretconser.2022.103143
Grewal, D., Roggeveen, A. L., & Nordfält, J. (2017). The future of retailing. Retailing, 93(1), 1-6. https://doi.org/10.1016/j.jretai.2016.12.008
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2022). A primer on PLS-SEM. Sage.
Huang, M. H., & Rust, R. T. (2022). A strategic framework for AI marketing. Marketing Science, 50(1), 30-50. https://doi.org/10.1007/s11747-021-00749-5
Japutra, A., Ekinci, Y., & Simkin, L. (2023). Self-congruence and brand engagement. Business, 155, 113402.
Kahneman, D. (2011). Thinking, fast and slow. Giroux.
Kozyreva, A., Herzog, S. M., & Lewandowsky, S. (2022). Algorithmic influence on decision-making. Cognitive Science, 26(11), 965-979.
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience. Journal of Marketing, 80(6), 69-96. https://doi.org/10.1509/jm.15.0420
Puntoni, S., Reczek, R. W., & Botti, S. (2023). Consumers and artificial intelligence. Journal of Marketing, 87(1), 131-151. https://doi.org/10.1177/00222429221111422
Simon, H. A. (1955). A behavioral model of rational choice. Quarterly Journal of Economics, 69(1), 99-118. https://doi.org/10.2307/1884852
Sundar, S. S. (2020). Rise of machine agency. Journal of Computer-Mediated Communication, 25(1), 74-88. https://doi.org/10.1093/jcmc/zmz026
Zuboff, S. (2019). Surveillance capitalism: The fight for a human future at the new frontier of power. PublicAffair

