The Effect of Work Motivation, Work Discipline and Compensation on Employee Performance in the Customer Care Unit of Bandung Adventist Hospital
DOI:
https://doi.org/10.70062/globalmanagement.v1i4.31Keywords:
Compensation, Employee Performance, Work DisciplineAbstract
Employee performance, particularly in the customer care department, is crucial as all aspects of hospital care related to patient experience. Effective and responsive interactions can enhance patient satisfaction, build trust, and create a supportive environment that aids the healing process. Additionally, customer care employees serve as a bridge between patients and medical staff, ensuring that patients' needs and inquiries are addressed with distinction. Therefore, it is essential for hospital management to maintain employee performance by providing work motivation, discipline, and appropriate compensation. This study aims to analyze the partial and simultaneous effects of work motivation, work discipline, and compensation on improving employee performance in the Customer Care Department of Bandung Adventist Hospital. This descriptive quantitative research was conducted with 30 customer care employees at Bandung Adventist Hospital in early September 2024. The findings indicate that work motivation and compensation do not significantly affect employee performance according to the data analysis, whereas work discipline has a significant impact on employee performance. However, when considered together, work motivation, work discipline, and compensation collectively have a significant effect, accounting for 44.1% of the variance. From this data, it can be concluded that maintaining work motivation, discipline, and compensation together can help sustain employee performance in the Customer Care Department of Bandung Adventist Hospital.
References
Anwar, F., & Mulyani, R. (2024). The effect of well-designed compensation programs on employee performance: Increasing the sense of appreciation and motivation. Journal of Human Resource Development, 15(3), 95-102.
Aryani, Y., & Rahayu, S. (2020). The impact of motivation on employee performance in the service sector. Journal of Management and Business, 5(3), 45-59.
Fadila, R., & Adi, P. (2024). Compensation and employee performance in the health sector: A critical analysis. International Journal of Health Management, 12(1), 78-85.
Jimu, L., & Buntu, B. (2023). The effect of leadership on employees' work discipline at the regional disaster management agency of Pegunungan Bintang Regency. Journal of Economics and Business, 15(2), 110–120. https://doi.org/10.55049/jeb.v15i2.231
Marnis. (2008). Human Resource Management. Zipatama Publisher.
Nanda, P., & Wati, R. (2024). The impact of strict disciplinary enforcement on employee performance: A critical review. Asian Journal of Psychology and Management, 11(2), 100-108.
Pramida, U., & Mulyanti, D. (2023). Employee performance improvement strategy in systematic hospital literature review. Journal of Business Economics and Management, 2(1), 229–239.
Pranitasari, D., & Khotimah, K. (2021). Analysis of employee work discipline. Journal of Accounting and Management, 18(01), 22–38.
Prasetyo, R., & Sari, D. (2023). The role of compensation in improving employee motivation and performance in the private sector. Journal of Human Resource Studies, 15(2), 102-110.
Putra, A., & Pramudya, B. (2024). The compensation paradox: Insights from the healthcare sector. Asian Journal of Business and Management, 8(1), 35-42.
Rahmadani, F., & Sampeliling, A. (2023). The influence of work environment and job satisfaction on employee performance. KINERJA: Jurnal Ekonomi dan Manajemen, 20(1).
Rahmat, S., & Sari, L. (2024). The relationship between work discipline and employee performance: Evidence from various industries. Journal of Business Research, 20(3), 99-108.
Reizer, A., Brender-Ilan, Y., & Sheaffer, Z. (2019). Emotions and job satisfaction as mediators between motivation and performance. Journal of Workplace Behavior, 14(2), 23-38.
Rizal, M., & Amelia, N. (2024). The effect of work discipline and motivation on employee performance: A quantitative study. International Journal of Business and Management, 19(1), 15-24.
Santoso, H., & Hidayat, S. (2023). Compensation and its unexpected effects on employee motivation. Journal of Applied Business Studies, 16(2), 112-119.
Sari, P., & Hadi, T. (2023). The effect of intrinsic motivation and work discipline on employee productivity. Human Resource Management Journal, 10(2), 50-66.
Siregar, M., & Faddilla, S. P. (2023). The effect of motivation on employee performance at JovanBeauty. Journal of Management and Business Studies, 1(3), 559–565. https://e-journal.naureendigition.com/index.php/pmb
Sugiarti, E. (2023). Human Resource Management (Vol. 1). www.dewanggapublishing.com
Sugiyono. (2017). Quantitative, Qualitative, and R&D Research Methods. CV. Alfabeta.
Sundari, S. (2023). Human Resource Management. https://campsite.bio/aksaraglobalakademia
Suryani, D., & Yulia, R. (2023). The impact of work discipline on productivity and efficiency in organizations. Management Science Review, 8(1), 44-57.
Tarmidi, S. (2018). The relationship between motivation and performance in the service sector: A study of statistical significance. Journal of Care Management, 9(1), 34-48.
Ulfa, F. (2021). Variables in research: Understanding independent and dependent variables. Research Methodology Review, 3(2), 14-20.
Wijaya, R., & Pratama, A. (2023). The role of work discipline in performance: Evidence from technology companies. Journal of Technology Management, 7(3), 89-95.
Wijaya, R., & Yulianto, T. (2024). Compensation adequacy and its impact on employee performance: A deeper perspective. International Journal of Organizational Behavior, 14(1), 66-74.
